Use of this website

This website (the 'Website') is owned and operated by Pureheat Firewood. Your use of and access to the Website is subject to these Terms and Conditions (including the Privacy Policy). If you breach any of these Terms and Conditions, your permission to use and access the Website will automatically terminate.

All material published on the Website is provided 'as is' and that, to the fullest extent permissible by law, Pureheat Firewood makes no representation or warranty (whether express or implied) in respect of such material and specifically makes no representation or warranty that the operation of the Website will be uninterrupted and/or error free, that defects will be corrected, or that the Website (or the server that makes it available) will be free of viruses or bugs.

The Website is for use only by residents of the UK, aged 18 and over.

Your Order

Pureheat Firewood will acknowledge any order made by you through the Website [by email or such other method as we deem appropriate] but this will not constitute acceptance of your order.

All orders made by you through the Website are subject to acceptance by Pureheat Firewood who may choose not to accept any order, for any reason, including unavailability of goods. For the avoidance of doubt, no contract will exist between you and Pureheat Firewood for the sale by Pureheat Firewood to you of any product unless and until Pureheat Firewood sends you an e-mail confirming that it has accepted your order and dispatched your product.

All contracts between you and Pureheat Firewood will be made in English.

Details of all orders received from you will be kept by Pureheat Firewood and will be available on request by you. You may correct and/or amend your order at any time [by contacting us on the details below] up to acceptance by Pureheat Firewood.

Images of goods on the Website are not to scale. Unless stated otherwise, all measurements are approximate. All colours displayed on the Website are approximate and are as accurate as electronic processes allow. Prices and specifications of goods are correct at the time of uploading information to the Website. Pureheat Firewood reserves the right to update prices and specifications as appropriate without prior notice.

All products are subject to availability.


Once your order has been accepted, Pureheat Firewood will arrange delivery of the goods in accordance with the delivery details provided by you. Please allow at least 2-3 working days from acceptance of your order for delivery. Please note that we can only deliver to UK mainland addresses.

Deliveries are weekdays Monday-Friday (usually between 8am and 6pm GMT). Specified delivery times and date, including weekend delivery may be requested but cannot be guaranteed and may be subject to an additional charge.

Logs will be delivered loose and tipped at a suitable point on or near your property unless otherwise instructed. This may be the nearest point to your property on a public pavement. Deliveries cannot be made on inclines or uneven surfaces. Once delivered, it is solely your responsibility to move the logs to your log store.

A charge for re-delivery may be made if you fail to notify us at the time of order of any access restrictions or issues that may prevent us delivering to your property.

Promotional Code

Only one promotional code can be used per transaction and must be used at the time of the transaction and before the stated expiry date.

Returns Policy

You may return goods either because:

- they are damaged, defective or incorrect. If this is the case, Pureheat Firewood will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to Pureheat Firewood. In the event that no fault is found with the goods, Pureheat Firewood reserves the right to re-charge you for the goods and all fees and expenses incurred; or

- in accordance with your right under EU law to return them within 7 days of delivery. Where you exercise this right, Pureheat Firewood will refund the cost of the goods and the cost of sending the goods to you but not your costs of returning the goods.

You may also return any goods to us for any reason within 30 days of delivery, providing the goods are undamaged and in their original packaging, and provided the goods are returned to us by Royal Mail special delivery requiring a signature on delivery. We will examine all goods returned in this way and reserve the right to charge you for the goods if this condition is not complied with.

Pureheat Firewood reserves the right to defer the date of delivery or to cancel your order if it is prevented from or delayed in the carrying on of its business due to circumstances beyond its reasonable control, including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party's workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of goods, provided that, if the event in question continues for a continuous period in excess of 21 days, you will be entitled to give notice in writing to Pureheat Firewood to cancel your order.


Nothing in these Terms and Conditions affects your statutory rights as a consumer.

Pureheat Firewood complies with the Data Protection Act and will not pass on your details to any third party without your prior consent. Any personal details you submit via the Website will be collected and used by Pureheat Firewood in accordance with the Privacy Policy. Any payment details you submit via the Website will be collected and used by SagePay only and will not be passed to any other party, including Pureheat Firewood.

Any material found within the Website, including text or images, may not be copied, distributed or downloaded in any way except for your own personal non-commercial use or as permitted by the Copyright, Designs and Patents Act 1988. You hereby agree not to copy, adapt, alter or create any derivative work from any of the material contained in the Website. You hereby agree to keep all copyright, trade mark other proprietary notices intact.

The contents of the Website are copyright Pureheat Firewood or its licensors.


In connection with the use of the Website and any orders placed by you, Pureheat Firewood will not be liable for: - losses that were not foreseeable to both Pureheat Firewood and you when the contract was made; and/or - losses that were not caused by any breach on Pureheat Firewood part; and/or - indirect and/or consequential losses, losses of profit, losses of opportunity, business losses; and/or - losses to non-consumers; and/or - losses arising out of Pureheat Firewood negligence; but nothing in these Terms and Conditions or the Website limits (or purports to limit) Pureheat Firewood liability for death or personal injury resulting from negligence. You agree to use the Website only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Website by any third party.

Pureheat Firewood is not responsible for the content of third-party websites accessible or linked from the Website. Pureheat Firewood should not be taken to have endorsed the contents of such websites.

These Terms and Conditions are governed by the laws of England and Wales and Pureheat Firewood and you submit to the exclusive jurisdiction of the English courts.

Pureheat Firewood reserves the right to amend, suspend or terminate any services provided via the Website without prior notice.

Pureheat Firewood reserves the right to amend these Terms and Conditions from time to time without prior notice.

Contact us

You can contact Pureheat Firewood at:

Pureheat Firewood
Flaxlands Wood Farm
Lydiard Plain

T: 01793 855277